Shipping policy

4. Shipping Policy

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Processing & Shipping

• All orders are processed within 1–3 business days after payment confirmation.

• Orders are fulfilled via fulfillment partners.

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Delivery Times

• Standard delivery time within the European Union: 5–12 business days.

• Delivery times may vary depending on the destination country, customs clearance, and external factors beyond our control.

• Customers will receive a tracking number via email once the order has been shipped.

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Shipping Costs

• Shipping costs are displayed during checkout and vary depending on the destination country and order size.

• Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

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Shipping Area

• We currently deliver to all countries within the European Union.

• If you are located outside the EU, please contact us before placing an order.

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Failed Delivery / Wrong Address

• Please ensure that your shipping address is entered correctly during checkout.

• We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

• In case of a failed delivery due to wrong address details, the customer will bear any additional shipping costs.

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Damaged or Lost Packages

• If your package arrives damaged, please contact us immediately at info@caelence.de with photos of the damaged product and packaging.

• In the rare case of a lost package, we will contact the shipping provider and arrange a replacement or refund.

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Contact

For any questions regarding shipping, please contact:
DS Brands
Email: info@caelence.de